Helping you help your customers

From first click to delivery

A smooth, trouble-free experience for your customers – from first click to delivery. We focus on your customers, leaving you free to focus on growing your business.

You don’t want to be managing the details of your customer orders, or dealing with enquiries and demands. Our customer service team make it their business to get to know your business. They’ll do whatever it takes to keep things running smoothly from start to finish.

Want good, old-fashioned personal service at its best? You’ve got it.

How it works

Push Entertainment’s customer service falls into three categories: order management, reputation management, and how-to support.

  • Order management

    Order management

    Handling emails from fans chasing orders, querying payment methods, and requesting returns isn’t a good use of your time, or your team’s resources.

    Our 24/7 customer service takes the hassle out of dealing with online orders, financial transactions and reporting.

  • Reputation management

    Reputation management

    The bigger your business, the bigger your online presence – and we all know monitoring social media, review sites and third-party marketplaces can be a full-time job.

    Our social media team engage with your fans, responding rapidly to feedback and comments in your brand tone of voice to protect and maintain your reputation.

  • How-to support

    How-to support

    Our ‘how-to’ support service makes light work of your customers’ technical issues. We walk them through everything from how to make digital music play on their computer to how to redeem a code to download bonus tracks.

    Think of it as a real-life, personalised FAQ service – all designed to wow your fans, and win you time.

    Meet our customer service team